What
is the cost for using SouthTravels.com
service?
There is NO
CHARGE or service fee to use SouthTravels.com
hotel reservation service. Back to Top!
TERMS
What
is GCC Market?
"GCC" means
The Cooperation Council for the Arab
States of the Gulf (GCC) the countries
that are included are Bahrain, Kuwait,
Saudi Arabia, United Arab Emirates,
Qatar and Oman some hotels get volume
business from these countries the reason
these country nationals have good discounted
Preferential rates or some don't get
volume business from these destinations
so they have higher rates please do
check on our Website for the difference. Back to Top!
What
is CIS Market?
"CIS" means
Common Wealth Of Independent States
the countries that includes are Russia
formerly Soviet Union, Kazakhstan,
Tajikistan, Azerbaijan, Ukraine all
others that
are near by. Back to Top!
What
is HB?
"HB" means
Half Board, Hotel rates will be inclusive
of Daily Breakfast and Lunch or Dinner
What
is BB?
"BB" means
Bed and Breakfast the rates quoted
on the Website is inclusive of daily
Buffet Breakfast. Back to Top!
What
is FB?
"FB"means
Full Board the rates that will be quoted
to you will be inclusive of Daily Breakfast,
Lunch and Dinner. Usually we don't
advertise FB or Full board rates on
our Website but it is always subject
to your request we can always quote
you what ever will be your
request. Back to Top!
What
is FIT rates?
FIT rates
is applicable only for Frequent Individual
Travellers. Back to Top!
What
is GIT rates?
GIT rates
is applicable only for Group Travellers. Back to Top!
What
is Pan Arab Market?
Pan Arab Market
countries are Lebanon, Palestine, Yemen,
Syria, Jordan, Libya, Egypt, Morocco,
Sudan and Iraq. Back to Top!
RESERVATION
How
do I make a reservation?
From our directory,
or from every hotel details page choose
the hotel you want to stay in and press
or click on "Reservation" Button at
the hotel page. You will be taken into
a Reservation form. On the form, just
follow the instructions. After you
fill out all of the needed information;
press the "Submit Reservation" button. Back to Top!
How
long will it take to get a hotel's confirmation?
If the space
is available, the booking can be confirmed
within 4 to 6 hours.
If no more allotment is available at that moment,
we will make the request to the hotel. In this
case, it might take 1 or 2 working days (depends
on the hotel's reservations clearing process)
to get the confirmation. Back to Top!
What
if the hotel I requested is not available?
You will be
notified via e-mail if your requested
hotel is not available. And our travel
experts will try to find hotels of
comparable standards, prices and in
the same area (if available) for your
considerations.
Note: Please fill in alternative hotels in
the reservation form when making reservation
to let us know your preferences in case of
your requested hotel is not available.
To avoid disappointment,
especially over high season periods, very
early booking is strongly advised. Back to Top!
When
I submit my reservation, where does my
request go?
All travel
arrangements are processed through
SouthTravels.com Reservation Department
of our company. All reservation will
be followed up within 24 hours with
an email and if available, a service
order.Some hotels do not confirm reservations
immediately. In this case the email
you received from our Reservation staff
will not contain a confirmation number;
however it will contain a Service Order
. Your reservation IS NOT confirmed
until you receive a confirmation number
from us. When we receive the confirmation
number, it will be emailed to you.
Just for our records, we take your
information, it is & will be absolutely
confidential always. And will not be
sold to any third party companies. Back to Top!
Once
I have made my reservation, will I receive
any written confirmation from the hotel?
No. The email
confirmation you receive from SouthTravels.com
is all you will need. It displays your
Service Order Number. Back to Top!
Can
I make a reservation directly through
the hotel?
You can, but
the prices displayed on SouthTravels.com
are available only through our service.
If you make a reservation at the hotel,
you will be charged on average 10%
to 50% more. Back to Top!
When
do you check availability?
We check availability
only at the point of making a reservation. Back to Top!
Will
you confirm my reservation by fax or
phone?
Usually we
make confirmations by e-mail, so please
make double sure that you have provided
us the correct e-mail address. Although
if you cannot provide an email address,
we will send the confirmation by fax. Back to Top!
PAYMENT
PROCEDURES
When
do I need to Pay?
Once we confirm
reservation in return E-mail for you,
you will be given Option date that
you need to settle all your payments
on or before this date in failure to
settle all the payments before the
Option date your reservation will be
automatically cancelled. Back to Top!
If
I failed to settle payments with in due
date can my reservation be still accepted?
Yes it will
be accepted but can't promise the same
hotel will be available for your requested
dates it is always subject to availability
of the hotel space and our allocation
with the hotel. Back to Top!
Why
do I need to fax authorization form and
photo copy of my credit card?
We can understand
your security concern. But in some
cases we might need to ask you a photocopy
of you credit card and this is just
a way to filter out any bad transaction
and to verify if the credit card used
for the booking was in fact in your
possession and it was you only who
made the booking and not some body
who happen to have your credit card
no. etc. We take great care while handling
your credit card information and do
not share any of your information with
other vendors and partners. Back to Top!
Is
the credit card information secure with
SouthTravels.com?
The security
of your personal information is our
priority! That's why we utilize the
latest encryption technology to ensure
the safety of your personal information. All your transactions
protected by powerful 128 bit Secure
Sockets Layer (SSL) encryption technology.
SSL encrypts your credit card number,
name, phone number, etc... as it travels
through the Internet. SSL safe connection
and secure transactions technology
has effectively protected millions
of SouthTravels.com customers who have
transmitted their credit card numbers
on-line for their Hotel Reservation. Back to Top!
Why
SouthTravels.com ask for a Credit Card
Back to Back copy and any valid ID or
passport copy of the Card holder?
To prevent
fraud cases and give protection to
our clients, sometimes we need to ask
this documents for proper verification
of our local Bank Merchant before charging
your credit card specially to those
having very big transaction with us. Back
to Top!
Once
I decide to Confirm my reservation with
your Company How do I pay?
When you receive
Confirmation E-mail from our Reservation
staff they send you same time Credit
Card payment form Thru E-mail you need
to fill that form sign by the card
holder and fax back to us with front
and back copy of the Credit card and
Passport copy of the Card holder to
be verified by our Bank in order to
prevent credit
card fraud cases. Back to Top!
What
Major Credit Cards You accept?
We accept
Visa, Master Card and AMEX but payments
Thru AMEX is
subject to 3% credit card Surcharges. Back to Top!
Can
I pay by Bank Transfers?
Yes you can
pay by bank transfers but you must
pay all the Telegraphic Transfer Bank
Charges that is more or less US$ 20.00.
Telegraphic Transfers can only be acceptable
if you are Arriving minimum of 10 days
prior or else you need to arrange all
the payments
Thru Western Union. Back to Top!
If
my payments are not clear or my Telegraphic
Transfer is not received
by you can my reservation be still secured or hold?
No, if we
do not receive any payments with in
due date all your reservation to be
cancelled automatically. Back to Top!
LODGING
RATES
Are
taxes and breakfast included in your
prices?
Yes. Unless
noted otherwise, all taxes and breakfast
are included. Back to Top!
Do
you offer additional discounts?
In the hotel
directory check carefully if there
are available weekend special rates
or hot deals for the hotel you want
to stay in. Then click on Hotel Details
to see all these special rates. Sometimes
we can offer additional discounts,
so check always our hot deals. Back to Top!
Are
your prices by room or by person?
All prices
in our service are per room, not per
person. For example, a price for a
single means a room with one person,
for a double means a room with 2 persons,
etc. Back to Top!
How
can you offer rooms at such discounted
prices?
For two reasons.
First, all reservations are made through
SouthTravels.com, our tourism division,
who have negotiated these favorable
rates. Second, we use the internet
to do all the transactions, which cuts
our cost considerably. Back to Top!
CANCELLATION
POLICY
What
is your cancellation policy?
1) If cancellation
is notified to us by fax or email 14
days before check in date, Full refund
less 6 % (Being Credit Card Processing
Fee) will be Paid back to you. If cancellation
is notified to us less than the mentioned
period above then one night charge
for normal season will be levied and
refund the balance amount less 6 %
and for peak season full cancellation
charges apply.
2) No show
- means no email or notification of
cancellation received to our office
that guest is unable to travel before
the check-in date. Payments are not
refundable and will be forfeited accordingly.
3) Unused
vouchers - No refund provided in event
of cancellation or alteration for the
services mentioned in the voucher which
the guest might decide not to use once
the date of check-in
commences. Back to Top!
GENERAL
HOTEL POLICIES
Can
SouthTravels.com supply a cot or crib
for my room when I travel with children?
Most of the
hotels have Baby cot or crib facilities
but still SouthTravels.com Reservation
staff will help you to request or recommend
such hotels that are 100 percent sure
to have these facilities, it is always
Free of cost. Back to Top!
How
do I request an early check-in or late
checkout with the hotel?
Since hotel
policies regarding early check-in (generally
12:00 noon) or late checkout (generally
after 12:00 noon) vary by location
and by hotel as it is always subject
to availability of the hotel, please
contact us by e-mail or by phone prior
to your arrival to make any necessary
arrangements. Back to Top!
